Terms & Conditions

Welcome to mi-ka.

This page provides information on the terms and conditions of the vehicle hire.

  1. All prices are in Australian Dollars (AUD$) and  GST inclusive.
  2. All prices include all road tolls, but chauffeur keep right to chose most  efficient rout, any personal order may incur extra charge.
  3. All  payments made with Credit Cards carry a 10% processing surcharge + GST on surcharge.
  4. Credit Card details must be provided in order to secure the booking. Customer Credit Card will NOT be charged unless:
    – a request has been made directly by the customer and after the trip has been done,
    – a cancellation notice has been given less than 1-hour before booking time (pick-up time),
    – a no contact with customer (No Show).
    Tax invoice will be sent by E-Mail on request.
  5. All prices quoted are for a 4 door luxury sedan which can seat up to 4 passengers.
    If you require another vehicle type (make or model) , or have more than 4 passengers, or more luggage,  please contact us for a quote.
  6. Different prices apply for special event days (Australian Tennis Open, Grand Prix Formula 1, AFL Grand Final, Spring Racing Carnival (Caulfield Cup, Cox Plate, Derby Day, Melbourne Cup, Oaks Day and Stakes Day). Please contact us for a quote.
  7. A surcharge of +30% applies for Saturday, Sunday and Public Holidays.
  8. A surcharge of +30% applies for customers requiring pick-up between 10:00 PM and 5:00 AM.
  9. A surcharge of $10.00 will apply per baby seat (booster seat).
  10. We allow 10 minutes grace time for pick-up from fixed addresses ( i.e. home, office, hotel, restaurant). Waiting times beyond this period will be charged at $1.00/minute, $2.00/minute between 10:00 PM and 4:00 AM).
  11. We allow 30 minutes grace time for pick-up inside Melbourne Airport. Waiting times beyond this period will be charged accordingly:
    Between 31-55 minutes: $10
    Between 55-115 minutes: $30.
    55 minutes after landing time we expect that customer make contact with chauffeur to give instruction, otherwise chauffeur will live parking and count as No Show (Credit Card will be charged).
  12. Any diversions from a direct quoted transfer will result in an additional charge.
  13. We reserve the right to change, update or modify these terms and conditions at any time without prior notice.